Frequently Asked Questions

For over 10 years, Master Doors has been designing, making and installing beautiful, handcrafted wooden doors. Having acquired considerable knowledge of the wooden door business, we are always happy to answer any questions you may have about our classic doors or modern doors themselves, as well as everything that goes with ordering, designing, delivering and installing them. 

We have compiled a list of some of the most frequently asked questions, together with their answers. You are likely to find your answer here, but if you don’t, please feel free to contact us, and we will be pleased to attend to your query.

1. Does Master Doors have any doors in stock? 

We do not keep an inventory of ready-made doors. We make every one of our doors from scratch and to order. Each door is a unique product that is created from the client’s specifications.

2. Does Master Doors provide any services outside of Toronto?

Although we are based in the GTA and the majority of our business is here, we are always happy to assist clients from elsewhere in Ontario and even throughout the country. Our services are the same for all clients in Ontario, whether in Toronto or anywhere else. Our services differ for customers from other provinces, however. We accept their orders and make the doors to their specifications but, since we don’t do the measurements ourselves, the client needs to confirm and take responsibility for them. The customer will also need to arrange for the shipping of the finished doors.

3. How secure are Master Doors’ solid wood exterior doors, and what locks do they use?

Our exterior doors are built for strength and they make an excellent security barrier. We also fit them with mortise locks, which are the most secure lock systems available.

4. What is the Master Doors warranty?

Master Doors takes great pride in our craftsmanship. We provide a warranty with each door, warranting it against all defects in materials and workmanship for a period of one year from the time of manufacture – subject to certain terms and conditions. You can read the warranty here.

5. Is it possible to replace the exterior slab without replacing the frame?

No. At Master Doors, we make complete exterior door systems that include both the slab and the frame.

6. What type of wood is the best material for exterior doors in the Canadian weather?

Any type of good hardwood is suitable for exterior doors. However, based on our experience, we favour mahogany. It is incredibly tough and hardwearing – and it’s beautiful too.

7. Once my door is installed, how often do I need to refinish it?

This depends on how exposed the door is. If it is protected against sunlight and rain, then it won’t need much refinishing at all. If it is completely exposed to the elements, however, it will require frequent refinishing.

8. How thick are the doors that Master Doors makes?

Exterior doors are either 2 ¼ “ or 2 ¾ “, while interior doors are made to a standard measurement of 1 ¾ “.

9. If I bring Master Doors a stain sample, will you be able to match the colour?

Yes. You are welcome to bring us a sample, or you can choose from our extensive collection of stains.

10. How is my alarm system reinstalled in my new door?

We prepare the alarm for reinstallation by passing all the wiring through the door when we install it. However, you will need to call your alarm system technician to do the system set-up for you.

11. How long does it take to install a door?

The installation process takes about 5-6 hours, including lock fitting. 

If you have any more questions, please fill in our contact request form, come and visit us at our shop, call us or send us an email. Master Doors looks forward to answering all your questions about your new wooden door.